Privacy Policy

1. Introduction

TilBridge ("we", "our", or "us") operates the TilBridge TMS platform and the tilbridge.com and tilbridge.kz websites. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information in the following ways:

• Personal information: Name, email address, and organization name when you submit a request for access or contact us.
• Usage data: Browser type, operating system, pages visited, time spent on pages, and referring URL, collected automatically via standard web analytics.
• Cookies and similar technologies: We use essential cookies to remember your preferences (theme, language), plus analytics technologies provided by self-hosted Umami and Microsoft Clarity to understand site usage.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To respond to your requests, inquiries, and support needs.
• To send occasional product updates or announcements (only if you opted in).
• To monitor usage patterns and improve user experience.
• To comply with legal obligations.

4. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Third-Party Services

We use self-hosted Umami for privacy-focused website analytics and Microsoft Clarity for behavioral insights (such as aggregated interaction patterns and session replay features). We may also use third-party services for hosting and email delivery. These services may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing activities.

To exercise any of these rights, contact us at the address below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@tilbridge.kz.